The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Kimda Hardware Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 Working days after the confirmation.
Please return your purchase to the following address:
Kimda Hardware Sdn Bhd
No. SD-18, Jalan KIP 11, Taman Perindustrian KIP, 52200 Kuala Lumpur, Malaysia.
Please contact us at [email protected] or +603-6277 7721 / 7731 if you have any questions or doubts.
Term & Condition Apply:
1.Accepted reasons to request return of goods are :
-Receipt of damaged stock
-Incorrect delivery, wrong SKU or quantity recalls
2.Items to be exchanged or returned should be in original condition unworn, unwashed, with the
original tags still attached and with any related accessories included. If these conditions are not
fulfilled, or anything unreasonable, it will NOT be accepted for exchange or returns.
3.Exchange is only allowed for the same item. If that item is out of stock, you can choose a different
online items to exchange:
-if the new item is of a higher price, you will pay for the difference in amount.
-if the new item is of a lower price, there is NO cash refund provided.
4.The company’s decision is final in each and any exchanges or returns request.
5.You will NOT be entitled to an exchange or returns if any of the following applies:
-The goods returned are found to be not faulty or damaged and it correctly correspond to the
description displayed on our website and in your order.
-The goods are not returned in accordance with our exchange & return policy.
-The goods are not returned within the stipulated time period.
6.We reserve the right to deny refund if the items / goods does not meet our Exchange & Return policy guidelines.
7.We reserve the right to change the return policy without any period notice.
Exchange Or Returns By Courier Services:
1. All goods / items will be inspected on return.
2.The goods are your responsibility until it reaches our warehouse, so make sure it is packed properly
and cannot get any damages on the way.
3.We try hard to accept all exchanges and returns request but in the unfortunate events that the item
returned is in an unsuitable condition, we may have to send it back to you at your cost or dispose
of it accordingly.
4.We're not responsible for any items that are returned to us by mistake.
5.We reserve the right to refuse any exchange or returns requests.
6.We reserve the right NOT to accept exchange or returns received after 14 days from the Invoice date.