Return Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Kimda Hardware Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 Working days after the confirmation.

Please return your purchase to the following address:
Kimda Hardware Sdn Bhd
No. SD-18, Jalan KIP 11, Taman Perindustrian KIP, 52200 Kuala Lumpur, Malaysia.

Please contact us at [email protected]  or +603-6277 7721 / 7731 if you have any questions or doubts.

 

Term & Condition Apply:

 

1.Accepted reasons to request return of goods are :
   要求退货的公认理由如下:

   -Receipt of damaged stock
    收到损坏的商品。
   -Incorrect delivery, wrong SKU or quantity recalls
    交货不正确,错误的SKU或数量召回

2.Items to be exchanged or returned should be in original condition unworn, unwashed, with the 
   original tags still attached and with any related accessories included.  If these conditions are not 
   fulfilled, or anything unreasonable, it will NOT be accepted for exchange or returns.
   要更换或退回的物品必须保持原始状态,未经磨损,未经洗涤,原始标签仍附有,并附有任何相关配件。 
   如果不满足这些条件或任何不合理的条件,则不接受交换或退货。

3.Exchange is only allowed for the same item.  If that item is out of stock, you can choose a different 
   online items to exchange:
   交换仅允许用于同一商品。 如果该商品缺货,您可以选择不同的在线商品进行交换:

   -if the new item is of a higher price, you will pay for the difference in amount.
    如果新商品价格较高,您将支付金额差额,
   -if the new item is of a lower price, there is NO cash refund provided.
    如果新商品价格较低,则不提供现金退款。
    
4.The company’s decision is final in each and any exchanges or returns request.
   公司保留最终决定处理交换或退货的请求。

5.You will NOT be entitled to an exchange or returns if any of the following applies:
   如果符合以下任何条件,您将无权进行交换或退货:

   -The goods returned are found to be not faulty or damaged and it correctly correspond to the 
     description displayed on our website and in your order.
     退回的货物没有发现故障或损坏,并且与我们网站和您的订单中显示与描述正确。

   -The goods are not returned in accordance with our exchange & return policy.
     我们不会根据我们的兑换政策退回货物。

   -The goods are not returned within the stipulated time period.
    货物不在规定的时间内退回。

6.We reserve the right to deny refund if the items / goods does not meet our Exchange & Return policy guidelines.
   如果商品/商品不符合我们的退换货政策指南,我们保留拒绝退款的权利。

7.We reserve the right to change the return policy without any period notice.
   我们保留更改退货政策的权利,恕不另行通知。 

 

Exchange Or Returns By Courier Services:
通过快递服务兑换或退货:

 

1. All goods / items will be inspected on return.
   所有货物/物品将在退货时进行检查。

2.The goods are your responsibility until it reaches our warehouse, so make sure it is packed properly 
   and cannot get any damages on the way. 
   在货物到达我们的仓库之前,货物是您的责任,因此请确保货物包装正确并且在途中不会受到任何损害。

3.We try hard to accept all exchanges and returns request but in the unfortunate events that the item 
   returned is in an unsuitable condition, we may have to send it back to you at your cost or dispose 
   of it accordingly.
  我们尽力接受所有交换和退货请求,但是在不幸的事件中,退回的物品处于不合适的状态,我们可能需要您自费
  将其寄回给您。

4.We're not responsible for any items that are returned to us by mistake.
   我们不对任何错误归还给我们的物品负责。

5.We reserve the right to refuse any exchange or returns requests.
   我们保留拒绝任何交换或退货请求的权利。

6.We reserve the right NOT to accept exchange or returns received after 14 days from the Invoice date.
   在发票日期后14天内,我们保留不接受兑换或退货的权利。